Job Summary
Psychiatric Services Coordinator is responsible for supporting the RN, Psychiatric Services Manager in the oversight of the Psychiatric Services Team.
Essential Responsibilities and Metrics
- Provides high-quality service and maintains 35% of direct service hours per month
- Participate in the onboarding process of new Psychiatric Services Case Managers
- Provide training to new Psychiatric Services Case Managers
- Provide support to all Psychiatric Services Case Managers
- Monitor Medical Services emails on Outlook and ensure all emails are addressed promptly on a daily basis
- Monitor DCFS tracking spreadsheet and ensure DCFS medication consent forms are up to date
- Provide thorough support to clients in need of intensive care coordination
- Facilitate client referrals for additional services consistent with assessed needs, physician recommendation, and/or client desired outcomes
- Regularly consult with psychiatric providers and/or Psychiatric Services Manager on specific client related clinical issues
- Provide case management support to Medicare, med only clients
- Provide brief crisis intervention, stabilization services and supportive counseling to Medicare, meds only clients
- Participate in supervision with RN, Psychiatric Services Manager
- Attend weekly psychiatric services case management meetings
- Clear vacation and time off request with RN, Psychiatric Services Manager
- Complete all clinical documentation and required reports in an accurate and timely manner
- Complete Service Ticket/Progress Note within three working days of day of service and at the end of each week
- Participate in orientations and training programs of the Center
- Protect client confidentiality and abide by the ethical statement of the agency
- Other duties as assigned by RN, Psychiatric Services Manager
- Assumes leadership role either by own initiative or when asked by RN, Psychiatric Services Manager
Qualifications
- Bachelor’s degree in related field
- Strong verbal and written communication skills
- Computer literacy to maintain and manage case records
- High organizational skills to manage several different cases at once